Alan Kemp presents Solar Outsiders – Episode 6 (Indian Solar Call Centre, Damaged Roof from Solar)

Alan Kemp presents Solar Outsiders – Episode 6 (Indian Solar Call Center, Damaged Roof from Solar)

Often solar companies can be blamed for issues with leaks and other problems on the roof. In this episode, we’ll lay out 3 steps to take if you’re experiencing issues with your system.

We also have Sammy, who is an owner of an Indian call center that generates leads for solar companies to sell solar systems to. He contacted us at Queensland Solar and Lighting and wanted to share his insights on lead generation.

Interviewing Sammy from the solar Indian call Centre in New Delhi

Sammy has been calling Australians for leads over the course of 14 years. Here’s what his process looks like:


  • His telephone sales agents make first contact. They’ll determine if someone is a lead or not.
  • Then, Sammy follows up to refine the leads. This ensures the best leads for his clients.
  • And finally, after the lead is refined he can deliver the leads to you.


His company stresses the quality of leads. They even send recorded calls between the sales agent and the lead. This will help fill you in on everything that was discussed so you don’t miss out on valuable information that can help close a sale.

A trend Sammy has noticed lately is the rise in demand for batteries. Sammy’s company reaches out to leads in many different regions. He finds many people inquire about batteries to offset other expenses. Many people believe battery prices will go down as more people purchase, however, Sammy believes battery prices will go up.

If you’ve worked with Sammy before, he’s in an excellent position to leverage his existing data to make the most of the current demand for batteries. They can now reach out to people with solar systems already installed and inquire about batteries. This is just one example of how using a call center can be great for business.

Pre- and Post-Lockdown Trends in the Australian Solar Industry

Prior to the lockdown of 2020, very few people expressed interest in solar. However, Sammy finds that many people he contacts after the lockdown are expressing interest. He believes it’s because many people lost their jobs, and they still had to pay their electricity bills. Had they installed solar, their bills would have been much less regardless of their employment status.

What to do if You’re Experiencing Issues with Your Solar System


If you have problems with your solar panels, don’t panic! It happens. Here are some things to do if your system is not working.


  1. Check the battery first.


If your solar panel is not working, check the battery first. If it’s not fully charged, then there may be an issue with your batteries. Try charging them again using a different charger and see if that helps.


  1. Check the voltage regulator.


If there is no power coming out of the panel, then it may be due to faulty voltage regulators or fuses in the system itself. This can cause a lot of damage to other parts of your system and should be checked by a professional as soon as possible!


  1. Replace any broken parts or connectors on your system.


If there are still problems after checking everything else (i.e., if you’ve replaced the battery and checked all connections), then it means that there are broken parts in your system that need replacing before they can work properly again–and these could include any part from a fuse holder down to a wire connector or even just one component within an inverter box itself.


If these tips still don’t resolve your issue, your solar inverter may need replacing  or you may need to buy a new solar system.


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